Terms & Conditions
Last updated: 6 October 2026
These Terms & Conditions apply to services provided by Apollo Creative Communications Limited, trading as Apollo Creative Co. (“Apollo Creative Co.”, “we”, “us” or “our”) to our clients (“you” or “the client”).
By accepting a proposal or quotation, paying a deposit or otherwise instructing us to begin work, you agree to these Terms & Conditions alongside any project-specific terms set out in your proposal, quotation or agreement.
1. Our services
Apollo Creative Co. provides creative and design services including, but not limited to, brand identity, graphic design, website design and development, print and digital design, and associated creative services.
The exact services, deliverables, estimated timescales and fees for each project will be agreed with you before work begins.
2. Quotations and project scope
Quotations and proposals are based on the information and requirements available at the time they are prepared.
Any work requested outside the agreed project scope may be quoted and charged separately. Where practical, we will let you know before undertaking work that will result in additional charges.
Unless otherwise stated, quotations do not include third-party costs such as printing, photography, illustration, stock imagery, fonts, website subscriptions, domain registration, hosting or other externally supplied services.
3. Payment
Payment terms will be set out in your proposal, quotation or invoice.
For project-based work, we will normally require a 50% deposit before work begins, with the remaining balance payable at the agreed project stage or on completion.
A project is not considered booked into our schedule until any required deposit has been received.
Invoices must be paid by the due date stated on the invoice. We reserve the right to pause work, withhold final files, or delay the launch or transfer of a website while invoices remain unpaid.
4. Project timings
Any project schedule provided is an estimate and depends on timely communication, feedback, content and approvals from the client.
If required information, content or feedback is delayed, the project schedule may need to change. Significant client delays may require the project to be rescheduled according to our availability.
We will make reasonable efforts to meet agreed deadlines but cannot be responsible for delays caused by circumstances outside our reasonable control.
5. Client responsibilities
You are responsible for supplying any information, text, imagery, logos and other materials required for the project unless their creation or sourcing forms part of the agreed service.
You are responsible for ensuring that materials you provide to us can legally be used for the project and do not infringe the rights of any third party.
You are also responsible for reviewing work supplied for approval and checking the accuracy of content, including names, dates, contact details, prices, spelling and other factual information.
6. Revisions
The number of revision rounds included in a project will normally be specified in the relevant proposal or quotation.
Additional revisions, substantial changes to an agreed direction, or requests outside the original project scope may incur an additional fee. We will advise you where this applies before carrying out significant additional work.
7. Website projects
Where we design or develop a website, we will make reasonable efforts to ensure that it functions correctly on current versions of commonly used browsers and devices at the time of completion.
Websites rely on third-party platforms, software, integrations, browsers and services which may change over time. Unless an ongoing maintenance agreement has been arranged, we cannot guarantee continued compatibility following future changes made by those third parties.
You are responsible for ongoing platform, hosting, domain and other third-party fees unless otherwise agreed.
8. Intellectual property
Until all fees relating to a project have been paid in full, ownership of the final work remains with Apollo Creative Communications Limited.
Once full payment has been received, the client will receive the rights to use the final approved deliverables as agreed for the project, subject to any third-party licence restrictions.
Unused concepts, preliminary designs, working files, sketches, development work and rejected design directions remain the intellectual property of Apollo Creative Communications Limited unless otherwise agreed in writing.
Third-party assets such as fonts, stock imagery, software and photography remain subject to their respective licence terms.
Unless otherwise agreed, Apollo Creative Co. reserves the right to display completed work for self-promotional purposes, including on our website, portfolio, social media and award submissions.
9. Cancellation
Either party may cancel a project by providing written notice.
If you cancel a project after work has begun, you will be responsible for payment for work already completed and any non-cancellable costs or commitments incurred on your behalf.
Any refund due will be handled in accordance with our Cancellation & Refund Policy and applicable consumer law.
If we need to cancel a project, we will notify you as soon as reasonably possible and refund any payment relating to work that has not been completed.
10. Third-party services
We may recommend or use third-party products and services during a project, including website platforms, hosting providers, domain registrars, payment providers, printers, photographers, illustrators, software and other suppliers.
Unless expressly agreed otherwise, these services are provided under the third party's own terms and we are not responsible for changes, outages, failures, price increases or other issues arising from their services.
11. Liability
We will provide our services with reasonable care and skill.
To the extent permitted by law, Apollo Creative Communications Limited will not be liable for indirect or consequential losses arising from the use of our services or completed work.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, or affects any statutory rights that cannot legally be excluded.
12. Confidentiality
We will treat confidential information supplied by you appropriately and will not intentionally disclose confidential project information to third parties except where necessary to provide the agreed services or where required by law.
13. Privacy
Personal information is handled in accordance with our Privacy Policy.
14. Changes to these terms
We may update these Terms & Conditions from time to time. The version applicable to a project will generally be the version in effect when the project is agreed, unless a change is required by law or otherwise agreed between us.
15. Governing law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers.
16. Contact
If you have any questions about these Terms & Conditions, please contact:
Apollo Creative Communications Limited
Trading as Apollo Creative Co.
Email: info@apollocreativeco.com
Website: apollocreativeco.com
Apollo Creative Communications Limited is registered in England and Wales under company number 10468879.
Registered office:
3 Kingsley Drive
Lymington Bottom Road
Medstead
Alton
England