Cancellation & Refund Policy
Last updated: 6 October 2026
Apollo Creative Communications Limited, trading as Apollo Creative Co., provides bespoke creative and professional services. Because our work is commissioned specifically for individual clients, refunds and cancellations operate differently from the return of standard physical products.
This policy explains how cancellations and refunds are handled.
1. Project deposits
For project-based work, we will normally request a 50% deposit before work begins.
Payment of the deposit secures time in our schedule and enables us to begin planning and carrying out the agreed work.
If you decide to cancel after work has begun, we reserve the right to retain an amount from payments already made to cover work carried out up to the date of cancellation and any non-refundable costs or commitments reasonably incurred on your behalf.
Where the amount paid exceeds the value of work completed and applicable costs, any balance due to you will be refunded.
Nothing in this policy affects statutory cancellation or refund rights that apply to consumers.
2. Cancelling a project
If you wish to cancel a project, please contact us in writing at info@apollocreativeco.com as soon as possible.
We will confirm the cancellation and calculate any outstanding amount or refund based on:
the work completed up to the date of cancellation;
time already committed to the project where applicable;
any third-party costs incurred on your behalf; and
any specific cancellation terms agreed in your proposal or project agreement.
If work completed or costs incurred exceed the amount you have already paid, we may issue an invoice for the outstanding balance where permitted by the applicable agreement and law.
3. Consumer cancellation rights
If you are engaging Apollo Creative Co. as an individual consumer rather than for purposes wholly or mainly related to your trade, business, craft or profession, you may have additional statutory cancellation rights.
For certain service contracts agreed remotely, UK consumer law provides a 14-day cancellation period, beginning on the day after the contract is entered into.
If you ask us to begin providing services during this cancellation period, you may be required to pay for services supplied up to the point at which you tell us you wish to cancel, as permitted by applicable law.
Where a service has been fully performed during the cancellation period following the required request and acknowledgement from you, your statutory right to cancel may end.
To exercise a statutory cancellation right, contact us at info@apollocreativeco.com with a clear statement that you wish to cancel.
4. Work already completed
Creative services involve time spent on research, strategy, design, development, communication and project management, not only the final files delivered to you.
Where a project is cancelled after work has begun, we may therefore charge for work reasonably carried out up to the cancellation date even where a final deliverable has not yet been supplied.
5. Completed and approved work
Once bespoke work has been completed, approved and supplied, refunds will not normally be available simply because you change your mind.
This does not affect any statutory rights you may have if services have not been supplied with reasonable care and skill or where another legal right to a remedy applies.
6. Third-party costs
Costs paid or committed to third parties on your behalf may not be refundable where the third-party supplier does not provide a refund.
These may include, for example, fonts, stock imagery, printing, domain registrations, hosting, software, specialist contractors or other project-specific purchases.
Where possible, we will make these costs clear before they are incurred.
7. If we cancel
In the unlikely event that Apollo Creative Co. needs to cancel a project and cannot complete the agreed work, we will notify you as soon as reasonably possible.
Any payment relating to services that have not been provided will be refunded. This does not include payment properly attributable to work already completed or non-refundable costs already incurred on your behalf.
8. Refund processing
Where a refund is agreed, we will arrange it using an appropriate payment method as soon as reasonably practicable.
The time taken for funds to reach your account may depend on your bank, card provider or payment service.
9. Contact
For cancellation or refund enquiries, please contact:
Apollo Creative Communications Limited
Trading as Apollo Creative Co.
Email: info@apollocreativeco.com
Website: apollocreativeco.com
Apollo Creative Communications Limited is registered in England and Wales under company number 10468879.
Registered office:
3 Kingsley Drive
Lymington Bottom Road
Medstead
Alton
England
GU34 5GR
This policy does not affect any statutory rights that cannot legally be excluded.